Ordering Information for pharmaceutical and nutritional products

Montréal Order Desk for all of Canada:
1-800-567-2226

If calling locally:
Tel.: (514) 832-7333
Fax: (514) 832-7251

Locations, telephone and fax numbers of Regional Distribution Centres and Regional Narcotic Distribution Centres are listed at the end of this section.

Terms and Conditions

Order Points:

• Orders may be sent to Abbott Laboratories, Limited (Abbott) addressed to the Company’s Order Desk.

• To facilitate the processing of your order, please clearly indicate your customer account number, list number, size codes and purchase order if applicable.

• Controlled drugs or narcotics must be ordered separately and forwarded to your Regional Narcotic Distribution Centre.

• N.B.: Controlled Drugs or Narcotics must be ordered on a separate endorsed script or order form and forwarded to your REGIONAL NARCOTIC DISTRIBUTION CENTRE.

• When a customer receives FROZEN shipments of Controlled Drugs and/or Narcotics, he must immediately advise the Servicing Regional Distribution Centre.

Acceptance of Orders: All orders are subject to acceptance by Abbott at its head office.

Terms:

• Pharmaceutical Products: Retail - 1% 15 days net 30, Hospital - Net 30

• Nutritional Products: Retail - 2% 10 days net 45, Hospital – Net 30

• Diagnostic Products: Net 30

Prices and Quotations: All prices and quotations are prepared without obligation and are subject to change without notice by Abbott.

Applicable Taxes: Some products are Federal Goods and Services Tax extra and may be subject to Provincial Sales Tax.

Liability: Abbott cannot be held liable for any failure to fulfill any contract or supply any materials due to labour disputes, fires, explosions, floods, riots, lock-outs, injunctions, interruptions of transportation, unavoidable accidents, inabilities to obtain supplies at reasonable prices, or other causes beyond its control.

Minimum Order Policy: All orders will be processed with transportation costs prepaid in accordance with Delivery Charge Policy below:

1. Abbott assumes shipping charges on orders that meet the minimum requirements:
   • $300 net or more for hospital and nursing home accounts, using the seller’s choice of carrier
   • $5,000 net or more for Wholesale or Retail customers
2. If a customer requests a more expensive method of transportation, additional transportation costs will be assumed by the purchaser.

Emergency Shipments: When a customer requires a shipment of merchandise urgently and informs Abbott by telephone or other emergency means, then the cost of emergency freight transportation will be assumed by the purchaser.

Merchandise Lost or Damaged in Transit: If a shipment arrives on the customer’s premise with merchandise damaged, including frozen shipments or missing, the extent of damage and/or shortage must be noted on the delivery receipt by the receiver and countersigned by the representative of the transport company.

In the event that the damage and/or shortage is discovered after delivery, the customer should immediately advise Abbott Order Desk. Abbott will contact the transportation company to effect an inspection and issue a report to validate the claim. The customer must forward all supporting documents to Abbott Laboratories, Limited, P.O. Box 6150, Station Centre-Ville, Montréal, Québec, H3C 3K6, Attention: Traffic Department.

Expiration Dates: For the convenience of its customers, Abbott provides a printed date of expiration where required on its products. These printed expiration dates greatly facilitate the supervision of product units in the customer’s stocks and, when used as a guide, assure the provision of satisfactory preparations at all times.

Returns and Credits: It is the policy of Abbott to provide an equitable adjustment to the customer whenever errors have been made in kind and quantity of products shipped, however, in providing this adjustment, it is necessary to follow certain conditions:

THE FOLLOWING CLASSES OF MERCHANDISE CANNOT BE RETURNED FOR CREDIT:

1. Those products which are not purchased directly from Abbott (please return to your original point of purchase);
2. Private or special formulation preparations;
3. Any non-expired preparation or product;
4. Preparations which have their labels removed;
5. Preparations which have deteriorated because of their inherent characteristics;
6. Preparations which have deteriorated because of abuse, improper handling and/or storage;
7. Preparations which have been involved in a sacrifice or bankruptcy sale;
8. Preparations which have been damaged by fire, water, smoke, earthquake or other acts of God;
9. Preparations which have been damaged due to exposure to abnormal temperatures or improper storage;
10. Goods obtained via diverted or other means, including products imported from outside Canada;
11. Returns with a total value of less than $25.00.
12. Any Refrigerated product.

 

NON-ELIGIBLE ITEMS: The following merchandise is sold on a non-returnable basis: Synthroid® Injection, Isoptin® I.V., Hydrasorb®, Survanta®, Norvir® capsules, Kaletra* capsules and oral solution, Humira® and Synagis®.

Preparations offered for sale by Abbott other than those described above may be returned for adjustment, subject to the following conditions:

1. Before returning any regular merchandise purchased directly from Abbott, arrangements must be made with Abbott Order Desk who can immediately provide you with the estimated value of your eligible returns and the return procedure; all products not purchased directly from Abbott should be returned to the original point of purchase.
2. Special classes of preparations, such as Narcotics and/or Controlled Drugs, must be processed separately and according to the procedures established by Abbott or regulatory agencies. The customer must obtain written approval signed by the Drug Officer from the servicing Regional Distribution Centre before returning.

When merchandise manufactured by Abbott is authorized for return and accepted for evaluation, the following criteria are applied in order to determine the adjustments to be made:

1. All merchandise returned to Abbott is subject to the Company’s valuation, without recourse;
2. Abbott reserves the right to destroy any preparation or product which it deems unfit or unsafe for sale;
3. Credit will be given up to 6 months after the printed expiration date;
4. Credit for all direct purchases will be based on original acquisition cost from Abbott;
5. Expired part bottles in their original containers will be credited to the nearest quarter bottle;
6. All products returned due to a contract conversion to a competitive product are not eligible;
7. 30 Day Grace Period: 100% credit on all goods returned within 30 days of original shipping date, regardless of reason.

Guarantee: Every product or preparation manufactured by Abbott and offered for sale in Canada has been formulated, processed and packaged to meet the exacting standards of the Company and to comply with the official compendial and regulatory requirements, where they apply. It is the intention of Abbott to provide to the customer, whenever possible, all essential, pertinent information concerning every product offered for sale by the Company.

Every inquiry concerning formulation, safety, purity, stability, and dosage of the Company’s products will be replied to promptly. It should be understood that the information provided in these pages is limited and is intended only as an aid. Prescribing information, provided in package inserts or made available by Abbott, is offered for consideration by those persons who are specialists in the medical sciences. They are competent to judge from diagnosis and in the light of the circumstances of the case, whether any of these products or preparations should be administered and, if administered, how and in what dosage they should be given, for the benefit of the patient**.

In as much as, in these circumstances, the Company has no direct control over the use of the product, no positive guarantee can be provided concerning the effect of the product on the patient.

The guarantee of Abbott, as a pharmaceutical manufacturer, resides in the assurance to the customer of the identity, safety, potency, purity, and stability of the ingredients used, the skill, experience, and care devoted to preparation and the final pharmaceutical quality of the products offered for sale.

Prohibition Against Export: Abbott products ("Products") are approved by Health Canada for sale and resale in Canada only and are NOT FOR EXPORT. A purchaser of Products agrees that it will not, directly or indirectly (i) export Products out of Canada to any other jurisdiction, or (ii) sell, distribute or otherwise dispose of Products to any person which it knows, suspects or has reasonable grounds for knowing or suspecting will export Products out of Canada to any other jurisdiction. In any other case, a purchaser of Products will not sell, distribute or otherwise dispose of Products to any person without first requiring such person to agree to be bound by the terms and conditions of this clause prohibiting export. A purchaser of Products shall provide to Abbott such information, records or documents as it may request from time to time, acting reasonably, to confirm that the purchaser has complied with the requirements of this clause. The purchaser acknowledges and agrees that if it fails to comply, or Abbott has reasonable grounds for believing that the purchaser has failed to comply, with such requirements, Abbott may, in its sole discretion, reject any order for Products, either in whole or in part, from such purchaser or seek other legal remedies, including, without limitation, damages.

Wholesaler Reporting: As a condition for the continued receipt by any wholesaler or distributor of Abbott products in Canada, every wholesaler or distributor shall both (i) report all of its sales of Abbott products (including historical sales) to Abbott or to any third party designated by Abbott; and (ii) consent to the reporting to Abbott of this sales information by any such third party designee. Such wholesaler or distributor shall provide this sales information to Abbott or to the Abbott designee in a format and at such intervals as specified by Abbott or by Abbott's designee in writing from time to time. Any such sales information received by Abbott or its designee shall be held in confidence and used solely by Abbott for the management of its trade terms and sales policies in compliance with all applicable laws.

 

Integrity of Abbott Products: The safety and integrity of Abbott products are of the highest priority to us and we are deeply concerned about counterfeits.

In order to ensure the safety and integrity of our products for patients and consumers, Abbott wholesalers and distributors must comply with the following:

 

1. Abbott wholesalers and distributors shall not source from any entity other than Abbott Laboratories, Limited or its authorized suppliers any products bearing Abbott’s name or trademarks. They shall purchase such products solely from Abbott Laboratories, Limited and/or from suppliers duly authorized by Abbott Laboratories, Limited to source products bearing Abbott’s name or trademark.

 

2. Abbott wholesalers and distributors shall purchase such products solely for resale in their country to end users who are patients or consumers, or to customers who are licensed by the territory in which they operate for their own use in the provision of health care to their patients or for distribution to their own consumer customers.

 

3. For the purpose of ensuring compliance with the terms of this agreement, Abbott wholesalers and distributors shall provide or cause to be provided, within thirty (30) days after written request by Abbott as elected by Abbott, (i) a certification of compliance from a senior officer or executive with financial oversight responsibility for their company or (ii) the opportunity for an audit of the books and records of their company relating to purchases and sales of Abbott products.

 

4. Abbott shall have the right to cease shipments to Abbott wholesalers and distributors if Abbott, in good faith, believes they may have not complied with the terms and conditions of this agreement, after being given reasonable notice.

 

ABBOTT RESERVES THE RIGHT TO CHANGE THESE POLICIES AT ANY TIME.

 

^{** Product information may be found in the Compendium of Pharmaceuticals and Specialties; additional information may be obtained from Abbott Laboratories, Limited, Saint-Laurent, Québec.}

^{* TM}

 

Regional Distribution Centres

NEWFOUNDLAND/LABRADOR
Provincial Medical Supplies Ltd.
P.O. Box 13427, 51 Pippy Place
St. John's, NFLD A1B 4B7
Tel. (709) 754-3033
Fax (709) 754-3014
Toll free 1-800-563-8755

MANITOBA
989 A Keewatin St.
Winnipeg, MB R2X 2X4
Tel. (204) 633-1094
Fax (204) 694-2380

SASKATCHEWAN
1117 Pettigrew Avenue
Regina, SK S4N 5W1
Tel. (306) 721-5170
Fax (306) 721-2545

QUÉBEC / ONTARIO
5685 Cypihot Street
Saint-Laurent, QC H4S 1R3
Tel. (514) 832-7000
Fax (514) 337-1986

ALBERTA
16607 - 116th Avenue
Edmonton, AB T5M 3V1
Tel. (780) 451-4297
Fax (780) 455-7275

BRITISH COLUMBIA
7403 Progress Way
Delta, BC V4G 1E7
Tel. (604) 940-4148
Fax (604) 940-4102

REGIONAL NARCOTIC DISTRIBUTION CENTRES

QUÉBEC/ONTARIO/MANITOBA/NEW BRUNSWICK/NOVA SCOTIA/PEI
UPS SCS Inc.
10 Corrine Court
Vaughan, ON L4K 4T7
Tel. (905) 879-0114
Fax (905) 879-0123
Toll free 1-800-268-4937

ALBERTA/SASKATCHEWAN (including NORTH-WEST TERRITORIES, YUKON, south-east of BRITISH COLUMBIA and KOOTENAY REGION)
UPS SCS Inc.
4441-76th Ave. SE, West Bldg.
Calgary, AB T2C 2G8
Tel. (403) 279-2700
Fax (403) 236-9104

BRITISH COLUMBIA
UPS SCS Inc.
7403 Progress Way
Delta, BC V4G 1E7
Tel. (604) 940-4148
Fax (604) 940-4102

NEWFOUNDLAND
Provincial Medical Supplies Ltd.
P.O. Box 13427, 51 Pippy Place
St. John's, NFLD A1B 4B7
Tel. (709) 754-3033
Fax (709) 754-3014
Toll free 1-800-563-8755